Privacy Policy

NextGen Access Solutions (ABN 90 802 305 229) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Information we collect

We only collect information we need to respond to you and provide our services. This may include:

• your name, email address, phone number and suburb
• details about your property, gate, entrance or access system
• photos or documents you choose to send us
• if you apply for a role, your resume, experience and the other details you include in your application
• basic technical information about how you use our website, such as pages visited and device type

How we collect it

We collect information when you fill in a form on our website, call or email us, request a quote, or book a service. We may also collect information from our team while we are on site at your property.

How we use it

• to respond to your enquiry and prepare quotes
• to schedule, carry out and follow up installation, repair and servicing work
• to assess job applications
• to keep records we need for warranty, invoicing and legal purposes
• to understand how our website is used so we can improve it

We do not sell your personal information.

Who we share it with

We may share your information with service providers who help us run our business, such as website hosting, email, accounting and scheduling providers, and with suppliers or manufacturers where needed for warranty or product support. We only share what is needed for that purpose. We may also disclose information where the law requires it.

Some of these providers may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure your information is handled appropriately.

Cookies and analytics

Our website uses cookies and Google Analytics (through Google Tag Manager) to understand how visitors use the site. This information is collected in a form that does not directly identify you. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on.

How we keep it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. When we no longer need it, we delete it or remove identifying details, unless we are required to keep it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time.

Questions and complaints

If you have a question or concern about how we handle your information, please contact us first so we can try to resolve it:

NextGen Access Solutions
Phone: 1300 631 724
Email: contact@nextgenaccess.com.au
Web: nextgenaccess.com.au/contact

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.